We will gladly accept returns of unopened, new merchandise in the event of a mis-ship or a defective product; i.e., if we make a mistake, or ship something that doesnt work properly, we will always accept full responsibility, and promptly. This includes refunding your return shipping cost. We will offer refunds or store credit in these situations. However, we are a small company, and while we work very hard to make as many existing jazz products available as possible, a great many are imports and hard-to-find items, and a significant percentage of our merchandise are special order and non-returnable items. We cannot offer any refunds on pdf downloads. In order to maintain our level of personalized customer service (on which we pride ourselves tremendously) and also to keep our prices competitive with our larger competitors, we must respectfully ask that our customers only return things that have been shipped in error or are defective. We are small enough and responsive enough to our customers' concerns that we will judge each case on its own merits.

There will be some cases where we cannot accept returns for refunds or credit:

• Items that have been ordered especially for a customer
• PDF download items
• Items that the customer changed their mind about.
• Items purchased elsewhere before our shipment arrived.
• Items that were purchased in error.
• Items that were received after a given date they were needed by, unless we were previously made aware of the time parameters and agreed to them.

In the event that items are sent back without prior authorization and/or which are as described right above, we may send the items back or charge a re-stocking fee.

We will always be willing to discuss any situation, so please just Contact Us or give us a call, and we will be happy to approve authorized returns, or to discuss any situation/problem a customer may have.

Please contact customer service for instructions on how to proceed with your return or exchange (or by phone: 518-587-1102).